Privacy Policy

Last updated: 30 June 2026

This Privacy Policy explains how Logo Embroidery Scotland collects, uses, stores, and protects personal information when you use our website at http://logoembroideryscotland.com and our iOS app, “LES – Customised Clothing”.

Who We Are

Our website address is: http://logoembroideryscotland.com.

Our iOS app connects to the same Logo Embroidery Scotland WordPress and WooCommerce store so customers can browse products, build a basket, request quotes, upload artwork, and complete checkout.

Information We Collect

We may collect information you provide directly to us, including:

• Your name, email address, phone number, and company name when you submit a quote or enquiry.
• Product, quantity, decoration, embroidery, print, sizing, and other order or quote details.
• Billing, shipping, order, and payment-related information entered during WooCommerce checkout.
• Artwork, logos, images, or files you choose to upload for quotes or order fulfilment.
• Comments or account information if you use those features on the website.

We may also collect technical information such as your IP address, browser or device information, and request logs where needed for site security, spam prevention, rate limiting, troubleshooting, and order processing.

iOS App

The iOS app uses WooCommerce and WordPress as the source of store information. The app reads public product, category, image, price, variation, stock, basket, and checkout information from our website.

The app stores a WooCommerce cart token on your device so your basket can continue between app launches. This token is used for app functionality and is not used for tracking.

The app does not currently include third-party analytics, advertising SDKs, or tracking SDKs. It does not request camera, location, contacts, calendar, microphone, Bluetooth, or push notification permissions.

If you choose to upload artwork from your Photo Library or Files, only the selected file or photo is uploaded to us for quote, checkout, or order fulfilment purposes.

Quote Requests and Enquiries

When you submit a quote request or enquiry through the website or app, we collect the details needed to respond to your request. This may include your name, email address, phone number, company name, requested products, quantity, decoration method, message, and any uploaded artwork.

Quote and enquiry details may be emailed to our team and stored in WordPress as a fallback record so we can respond even if an email is missed or filtered.

Artwork Uploads

If you upload artwork, logos, images, or files through the app or website, we use them to prepare quotes, process orders, and fulfil your requested embroidery, print, or customised clothing work.

Uploaded artwork is stored on our WordPress/WooCommerce system. Staff download links are protected and require authorised WordPress or WooCommerce access.

If you upload images, you should avoid uploading images with embedded location data, such as EXIF GPS information. Where included in a file, this metadata may form part of the uploaded file.

Checkout and Payments

Checkout is handled through our WooCommerce website, including when checkout is opened inside the iOS app.

During checkout, WooCommerce and our payment, shipping, tax, fulfilment, and email systems may process the information needed to complete your order. We do not use the iOS app to store full payment card details. Payment information is handled by the payment provider used at checkout.

Comments

When visitors leave comments on the website, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help with spam detection.

An anonymised string created from your email address may be provided to the Gravatar service to check whether you use it. The Gravatar privacy policy is available at https://automattic.com/privacy/. After approval of your comment, your profile picture may be visible publicly in the context of your comment.

Cookies

If you leave a comment on our website, you may choose to save your name, email address, and website in cookies. These are for convenience so you do not have to fill in your details again when leaving another comment. These cookies last for one year.

If you visit our login page, the website may set a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, the website may set cookies to save your login information and screen display choices. Login cookies usually last for two days, and screen options cookies usually last for one year. If you select “Remember Me”, your login may persist for two weeks. If you log out, login cookies are removed.

If you edit or publish an article, an additional cookie may be saved in your browser. This cookie contains no personal data and simply indicates the post ID of the article you edited. It expires after one day.

WooCommerce may also use cookies or similar technologies to operate baskets, checkout, customer sessions, order processing, and fraud prevention.

Embedded Content from Other Websites

Pages or articles on this site may include embedded content, such as videos, images, maps, or articles. Embedded content from other websites behaves as if you visited the other website directly.

These websites may collect data about you, use cookies, embed third-party tracking, and monitor your interaction with that embedded content, including if you have an account and are logged in to that website.

Who We Share Your Data With

We share personal information only where needed to run the website, app, store, quotes, orders, support, security, and legal obligations.

This may include:

• WordPress and WooCommerce systems used to operate the website and store.
• Payment providers used to process checkout payments.
• Shipping, fulfilment, tax, and email service providers where needed for orders.
• Spam detection or security services used to protect the website.
• Our staff or authorised service providers who need access to respond to enquiries, process orders, or fulfil customised products.

If you request a password reset, your IP address may be included in the reset email.

How Long We Retain Your Data

If you leave a comment, the comment and its metadata may be retained indefinitely so we can recognise and approve follow-up comments automatically.

For registered website users, we store the personal information provided in the user profile. Users can see, edit, or delete their personal information at any time, except they cannot change their username. Website administrators can also see and edit that information.

Order, checkout, payment, fulfilment, quote, enquiry, and artwork information is retained for as long as needed to process your request, fulfil orders, provide customer service, keep business records, meet legal or tax obligations, resolve disputes, and protect the security of our services.

Your Rights

If you have an account, have left comments, placed an order, submitted a quote request, or contacted us through the app or website, you can request a copy of the personal data we hold about you.

You can also ask us to correct or erase personal data we hold about you. This does not include data we are required to keep for administrative, legal, tax, order fulfilment, security, or dispute-resolution purposes.

Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service.

Quote requests, enquiries, artwork uploads, baskets, checkout details, and orders may be sent to and processed by our WordPress, WooCommerce, payment, email, fulfilment, and related service providers where needed to provide the website, app, store, quotes, and orders.

Contact

For privacy questions or data requests, please contact Logo Embroidery Scotland using the contact details provided on our website or in the iOS app.